Privacy Policy
1. Introduction
Al Salam Health is committed to protecting the privacy and confidentiality of personal and health information belonging to patients, visitors, and users of this website. We understand that information about you and your health is personal and sensitive, and we are committed to handling it with care and in accordance with applicable data protection laws in the United Arab Emirates.
This Privacy Policy applies to Al Salam Health, covering services provided across both branches — New Al Salam Centre for Orthodontics and Dental L.L.C S.P.C and City Dental and Medical Center L.L.C S.P.C.
This Privacy Policy applies to all personal and health information collected through our website (alsalamhealth.ae), our clinic services, appointment bookings, enquiry forms, and any digital services provided by Al Salam Health.
By using our website or any of our services, you agree to the collection and use of your information in accordance with this Privacy Policy, subject to all applicable data protection laws in the United Arab Emirates.
2. Information We Collect
Al Salam Health may collect the following types of information:
1) Personal Identification Information
- Full name, date of birth, gender, and nationality
- Contact details including phone number, email address, and residential address
- National ID, Emirates ID, or passport number where required
2) Health and Medical Information
- Medical history, diagnosis, and treatment records
- Dental and orthodontic records
- Appointment and consultation records
- Health insurance details for direct billing purposes
- Any other health information provided during consultation or treatment
3) Website Usage Information
- IP address, browser type, and device information
- Pages visited, time spent on the website, and navigation data
- Cookie data and session information
4) Communication Information
- Enquiries submitted through contact forms
- Feedback and comments provided online or in clinic
- Email and phone communications with our team
3. How We Use Your Information
Al Salam Health uses collected information for the following purposes:
- Providing dental and medical services including consultation, treatment, and follow-up care
- Processing appointment bookings and managing appointment schedules
- Communicating appointment confirmations, reminders, and updates
- Processing health insurance claims and direct billing requirements
- Maintaining accurate and up-to-date patient records
- Improving our website, services, and patient experience
- Complying with legal, regulatory, and reporting requirements including those of the Department of Health UAE
- Conducting clinical research as permitted by applicable UAE laws
- Notifying patients of relevant services, treatment options, or health information
Your information will not be sold, traded, or rented to third parties for marketing purposes.
4. Sharing of Information
Al Salam Health may share your information in the following circumstances:
- With doctors, nurses, dental professionals, and clinical staff involved in your care
- With health insurance providers for direct billing and claims processing
- With government and regulatory authorities including the Department of Health UAE where required by law
- With third-party service providers who support our operations, under strict confidentiality obligations
- Where required by law, court order, or legal process
All third parties with whom information is shared are required to handle your data in accordance with applicable UAE data protection regulations.
5. Data Breach Notification
Al Salam Health maintains procedures for identifying, reporting, and managing data breaches in accordance with Department of Health UAE requirements.
In the event of a data breach:
- Al Salam Health will notify the Department of Health UAE within 72 hours of acknowledging the breach, using the required data breach reporting form
- Documentation and consolidation of the data breach investigation and resolution will be provided to the Department of Health UAE within 30 working days after the initial reporting
- Affected individuals will be notified where required by applicable regulations
6. Data Subject Requests (DSR)
Patients and website users have the right to:
- Request access to personal and health information held by Al Salam Health
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where applicable and permitted by law
- Request information about how their data is being used
- Withdraw consent for specific uses of their data where applicable
To submit a Data Subject Request, please contact us at:
• Email: admin@alsalamhealth.ae
• Subject Line: Data Subject Request — Al Salam Health
Al Salam Health will acknowledge and respond to all Data Subject Requests within a reasonable timeframe in accordance with applicable UAE data protection regulations.
7. Cookies
Al Salam Health uses cookies to improve your browsing experience, analyse website traffic, and personalise content. Cookies are small text files placed on your device when you visit our website.
Types of cookies we use:
- Necessary cookies — required for the website to function correctly
- Analytics cookies — used to understand how visitors use the website
- Preference cookies — used to remember your settings and preferences
You may choose to disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain pages on this website.
By continuing to use this website, you consent to our use of cookies in accordance with this Privacy Policy.
8. Third Party Links
Our website may contain links to third-party websites. Al Salam Health has no control over the content, privacy practices, or policies of these external sites. We recommend reviewing the privacy policy of any third-party website you visit through links on our site. Al Salam Health is not responsible for the content or privacy practices of third-party websites.
9. Data Security
Al Salam Health uses appropriate technical and organisational measures to protect your personal and health information against unauthorised access, loss, misuse, or disclosure. Our website uses SSL/HTTPS encryption to secure data transmitted between your browser and our servers.
While we take all reasonable steps to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of data transmitted over the internet.
10. Data Retention
Al Salam Health retains patient records and personal information for the period required by UAE healthcare regulations and Department of Health UAE guidelines. Website usage data and communication records are retained for the period necessary to fulfil the purposes outlined in this Privacy Policy.
11. Policy Updates
Al Salam Health may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable regulations. Any updates will be published on this page with a revised date. We recommend reviewing this page periodically. Continued use of our website following any updates constitutes acceptance of the revised policy.
12. Contact Us
For any questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us at:
Al Salam Health
• Email: admin@alsalamhealth.ae
• Website: alsalamhealth.ae